At ZEALITH LLC, we want you to be completely satisfied with your purchase. This policy outlines how returns and refunds are handled.

1. Eligibility for Returns

  • Items must be returned within 30 days of the delivery date.
  • Products must be unused, in original packaging, and in the same condition as when you received them.
  • Items that are damaged, altered, or not in original condition are not eligible for a refund.
  • Some products may be non-returnable (e.g., final sale items, gift cards).

2. How to Initiate a Return

  1. Contact us at support@zealith.shop or +1 505-247-2475 with your order number and reason for the return.
  2. Our team will provide instructions and a return authorization if your item qualifies.
  3. Package the item securely in its original packaging and ship it to the address provided.

3. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a damaged or incorrect item.
  • We recommend using a trackable shipping method to ensure your return is received.

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method within 5–10 business days.
  • Shipping costs are non-refundable, except for cases where we shipped the wrong or damaged item.

5. Exchanges

  • If you wish to exchange an item, please follow the return process and place a new order for the desired product.

6. Damaged or Incorrect Items

  • If your item arrives damaged or incorrect, contact us immediately at support@zealith.shop with photos of the item and packaging.
  • We will provide a replacement or full refund at no additional cost.

7. Contact Us

For questions about returns or refunds, reach out to us:

ZEALITH LLC
5110 Central Ave SE, Albuquerque, NM 87108, US
Email: support@zealith.shop
Phone: +1 505-247-2475
Opening Hours: Monday–Friday 9AM–5PM EST